Owner Information

Terms and Conditions

Reservations

1. Space cannot be guaranteed if reservations are not made in advance. If you are on the waitlist and space becomes available, a staff member will contact you immediately to approve your reservation.

2. Check-in and Check-out times are during normal business hours, with the exception of Holidays such as, but not limited to, New Year's Eve and Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas. Click HERE for a full list of the Holiday dates and check-in times.

3. No-shows or cancellations made within 72 hours of a reservation start date will incur a $25 cancellation fee automatically charged to the card on file.

4. An additional $20 late fee will apply for all pickups after 6:15 pm up until 6:30 pm. Picking up after 6:15 pm (up until 6:30 pm) MUST be coordinated with staff in advance. After 6:30 pm, your dog will be required to spend the night. Nightly boarding rates apply. We do have people living on the Dogwood property, but they do NOT do check-ins and check-outs. Daytime staff do all check-ins and check-outs during business hours.

5. All guests checked in for overnight boarding will be charged for a night of boarding, regardless of the check-in/out time. After the first night, boarding is charged by 24 hour periods. For example, if you drop off at 10:00 am, you will be charged a regular nightly boarding rate up until 10:00 am on your pick up date. After 10:00 am, you will be charged a pick up later than drop off fee. The pricing for pick-up later than drop-offs is listed here.

6. All Release Forms on your online PetExec profile are required to be completed before making a reservation check-in.

7. Vaccination records must be up to date: We will need current Rabies, Distemper, and Bordetella (EVERY 6 MONTHS). Your dog must have all 3 vaccines showing as current in their records. For the Bordetella vaccine, our vet highly recommends getting the intranasal or the subqutaneous version. He does not recommend the intraoral. Since the Bordetella virus/bacteria gains entrance to the respiratory system by way of the nasal passages, the intranasal is preferred.

8. We require a Temperament Test for all new clients.  

9. Reservations of 14 days or more may require a 50% deposit at the time of check-in.

10. Clients that we have yet to establish a relationship with, (i.e.. first-time customers) may be required to pay for the entire stay at the time of check-in.

Holiday Dates and Summer Months

There is a $10 fee per dog/day on specific holiday weeks/weekends and summer months. For specific holiday dates and summer months that incur this charge​, click HERE.

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Dogwood Ranch Is Not Able to Accept the Following

1. Unneutered males over 7 months

2. Aggressive dogs towards other dogs: If your dog has a bite history with other dogs, you are required to let us know. 

3. Aggressive dogs towards staff members: If your dog has a bite history with one or more people, you are required to let us know. 

4. Female dogs that are in heat

5. Puppies under 16 weeks old: Puppies MUST have their 16 week shots for boarding/daycare

6. Guests that have a terminal illness and are in the late stages of the illness

7. Guests that have had a communicable illness of any kind during the last 30 days prior to check-in

8. Guests that require medical treatment beyond dispensing oral or topical medication (i.e. shots, drains, bandage changes, sutures, etc.) unless treatment is prearranged

9. Guests that have been in a shelter at any time during the 30 days prior to check-in

10. New Pitbull Guests- Due to current insurance restrictions, we are not able to accept new Pitbull guests. 

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Terms and Conditions

Payment is due when all services are rendered. We accept all major credit cards and checks. We DO NOT accept cash unless it is as a gratuity. A $25 returned check fee is applicable for all returned checks. We reserve the right not to accept personal checks as payment for future stays. We accept Credit Cards (Preferred) and Checks. We do not accept cash.

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Overall Health

All dogs visiting Dogwood Ranch must be in apparent good health. Any pet with a communicable condition will not be allowed to board or play at Dogwood Ranch for the safety of other boarders and daycare clients. Pets that have been ill within the past 30 days will not be admitted into Dogwood Ranch. Pets must be on an effective flea control program. Any unaltered animals may be kept away from the group areas if deemed necessary. Dogwood Ranch allows animals on medications to board and charges a fee for this service​​

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Vaccinations

Our vaccination policy is designed to protect the health of all animals visiting this facility. Our vaccination policy has been created to meet California state law. We require current:

• Rabies

• Bordetella (Booster required every 6 months)

• Distemper/Parvo (DHPP, DHLPP, DA2PP, or DA2PPV)

We require proof of vaccinations before reservations are made in our online portal.

Clients must understand that cases of Kennel Cough (K9 Cough, Bordetella) can occur even in vaccinated animals. There are lots of strains of K9 Cough and Bordetella Vaccines only cover a few of the most common strains.

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Vitamin C

We highly recommend that you give your dog Vitamin C for two weeks after any stay at a daycare/boarding facility or at a vet. Vitamin C is a holistic way to help boost their immunity when they are exposed to viruses just from being away from your house or backyard. Click here for Vitamin-C Dosages.

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Behavior Requirements

Our boarding/daycare set-up requires that all dogs can be handled for feeding, outside-time, and cleaning of kennels. Unsuitable behavior can result in the termination of boarding privileges. Unsuitable behavior can include but is not limited to growling, snapping, biting, excessive stress exhibited in continual, uncontrollable barking, and/or physical destruction of property.

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Please be aware of the inherent risks of dogs interacting in a social play setting. The risks include, but are not limited, to the spread of diseases, cuts, and abrasions, bite wounds, etc. Client must understand the risks that group play poses to dogs.

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Aggression

If your dog is deemed unsafe for the other dogs and unsafe for staff members, we will ask you to pick your dog up that day. If you are not physically able to pick up your dog within that day, you will be held fully responsible and assume all liability if you decide to keep your dog on our premises to finish out their scheduled stay.

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Food, Toys, & Bedding

We do not recommend leaving anything at Dogwood, but your dog's food (and vitamins/medications if needed). Owner-brought items can get chewed up and damaged. Dogwood Ranch is not responsible to replace lost or damaged owner-brought items. Please bring extra food if your dog is staying for overnight boarding. Due to increased activity, sometimes we will need to feed high-energy dogs more than their usual amount of food to keep their weight up.  If your dog runs out of food, there is a $3/meal charge for in-house food.

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We will provide the following for your dog:

• Blankets

• Beds

• Dog food bowls

• Measuring cups (for food)

• Automated water bowls

• Crates (if needed)

Owner Brought Play Toys

We do not often give the dogs toys due to toy aggression among dogs. Toy aggression is not always known and we do not want to risk another dog being rude to your dog over a toy. Often dogs are wonderful with other dogs until it comes to guarding a toy. We do not want to risk the safety of the dogs. 

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Dirty Dogs

There is a high chance that your dog may be dirty at the end of their stay, as they are allowed to play with each other throughout the day and are often rolling around during play. Please also expect your dog to be very tired for a few days at the end of their stay.